Karen Foreman is a senior claims professional with more than 25 years of experience creating solutions within the commercial and personal lines insurance industry. She has worked within a variety of operational leadership, project and change management roles and her innovative ways of thinking have led to market-wide recognition and multiple awards including being nominated for “Outstanding individual of the year” at the 2015 Claims Excellence Awards. She is passionate about helping businesses develop their staff, processes and systems to improve customer service and ultimately bring success to their business.