As a huge advocate of ‘making insurance easy’ and keeping things ‘simple’, Sonya Homewood joined RSA as the Chief Operating Officer within Commercial Risk Solutions, in January 2017 responsible for Operations , Change/Transformation and Governance, developing and implementing an improved Customer journey and Customer experience for brokers, clients and Operational teams . Before Joining RSA, Sonya was responsible for all Customer Operations at Comparethemarket.com including Operations, Rewards (toys/movie tickets) Social Media and transformation, prior to that Sonya has also had various roles in insurance including Operations, Transformation and Governance at Swinton and Hastings Direct.