In 2017 Romain de Maud’huy executed the transformation of the motor and travel business lines at AXA Partners. The pillars of the transformation journey started are a global target operating model allowing fast time to market; a unified catalogue of services, allowing modular integration of new services and easy customisation of global client contracts; a strong focus on customer journeys, based on state-of-the-art digitisation and automation, omnichannel and feedback loops; a robust claims, services and providers operation backbone, allowing progressive automation and agents upskilling; and a simplified operations footprint.