Full Name
Romain de maud'huy
Job Title
Global Head of Transformation Travel
AXA Partners
Speaker Bio
In 2017 Romain de Maud’huy executed the transformation of the motor and travel business lines at AXA Partners. The pillars of the transformation journey started are a global target operating model allowing fast time to market; a unified catalogue of services, allowing modular integration of new services and easy customisation of global client contracts; a strong focus on customer journeys, based on state-of-the-art digitisation and automation, omnichannel and feedback loops; a robust claims, services and providers operation backbone, allowing progressive automation and agents upskilling; and a simplified operations footprint.
Romain de maud'huy