Ian M. Thompson has spent 23 years working in general insurance, gaining a range of experience in global and UK roles covering risk engineering, operational risk management, corporate venturing, capability development and operational leadership. He has increasingly focused on business transformation and strategic change. In 2012 Thompson was appointed Zurich Insurance Plc and Europe chief claims officer, based in Dublin, Ireland. In 2014, his remit expanded to encompass Zurich’s Middle East and Africa claims teams. He is now accountable for more than 4,000 claims professionals across 31 countries. He has led the development of the EMEA claims governance and control environment, and overseen the delivery of more than $400 million of incremental claims indemnity improvements. In 2014, Thompson was appointed as non-executive director to the board of Zurich’s Italian direct business Zuritel. He is chairman of the board of Zurich Sigorta, Turkey.