Shirine Khoury-Haq joined Lloyd’s in July 2014 as chief operating officer and her remit includes market operations, data, information technology and property services. She is responsible for driving forward modernisation across Lloyd’s and the wider London market as the sponsor of the London Market Target Operating Model (TOM) initiative. Khoury-Haq joined Lloyd’s from Catlin, where she was group head of operations and UK chief operating officer. Prior to this, she was an associate partner at IBM, specialising in large systems and business transformation projects as well as post-merger/acquisition integration. She also had responsibility for finance and operations for several regions while employed at McDonald’s Corporation. Khoury-Haq holds an MBA from Ohio State University and is a US Certified Public Accountant.