Full Name
Charles Bush
Job Title
Head of Property and Energy Claims
Company
Zurich Insurance
Speaker Bio
In leading a team of 18 people Charles Bush has operational, technical and behavioural oversight ensuring that a consistent level of high performance is maintained for customers and brokers.
Bush and his team adopt a project managed approach to claims handling, ensuring that customers are kept appraised of developments throughout the claims lifecycle. The team engages with customers’ pre-loss through large loss scenario planning; and post-loss, sharing insight and lessons learned. Achieving this consistently across all UK claims functions is facilitated through the Zurich Claims Commitment. This year Bush has chaired the Inter Carrier Agreement workstream as part of the wider Single Claims Agreement Party initiative which seeks to modernise the way the London Market manages lower value claims.
Bush and his team adopt a project managed approach to claims handling, ensuring that customers are kept appraised of developments throughout the claims lifecycle. The team engages with customers’ pre-loss through large loss scenario planning; and post-loss, sharing insight and lessons learned. Achieving this consistently across all UK claims functions is facilitated through the Zurich Claims Commitment. This year Bush has chaired the Inter Carrier Agreement workstream as part of the wider Single Claims Agreement Party initiative which seeks to modernise the way the London Market manages lower value claims.
