| 8:00 AM - 8:55 AM | Morning Coffee & Registration |
| 8:55 AM - 9:00 AM | Welcome from Intelligent Insurer & Chairman’s Introduction Wyn Jenkins, Editor, Intelligent Insurer |
| 9:00 AM - 9:20 AM | Humans & Machines @ Work: Current State of Affairs Next generation partnerships for intelligent decisions - where are we now?
- What has happened to date?
- How and where is intelligent automation already being used?
- What has not been done & why?
- Where should you focus on to make a real difference to the bottom line?
- How can intelligent automation / machines complement and assist humans in making effective and intelligence decisions?
- What has to happen to make it real?
Michael Donnellan, Executive Business Process Services Leader, DXC Technology
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| 9:20 AM - 10:10 AM | Getting the Basics Right: Design Thinking & Re-Imagining Your Process Achieving the basic needed environments with AI always on your mind
- Understanding intelligent automation's real transformation and innovation power
- Why “AI-First”? What does AI mean for your company, and why is it important?
- How can you define a framework with AI as the driver (not just as an enabler)?
- Big vs. bold projects: which works best to achieve the “right” ROI; risks and opportunities to be aware of; cutting it down to small bites; tracking value from these initiatives
- Putting the right structure and organisation in place - how far up the organisation should it go; where does it all fit under the Chief Technology Officer, Chief Strategy officer, Chief Innovation Officer, other?
- Innovation and change management: how will intelligent automation implementation change your organisation?
- Outstanding global non-insurance case studies & connecting the dots to the insurance industry
Chair:
Michael Donnellan, Executive Business Process Services Leader, DXC Technology
Panellists:
Kevin Baughan, Deputy Chief Executive, Innovate UK
Laurent Montador, Deputy CEO, CCR and CCR Re
Steven Haasz, Global Chief Operating Officer, AXA Corporate Solutions
Nicolas Levillain, Head of Data Science and Insights, EXIN Group
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| 10:10 AM - 10:30 AM | Coffee Break & Networking
Visit to Exhibition/Demo Area
Exploring new technologies, products and processes
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| 10:30 AM - 11:20 AM | The Always Connected Customer: Using Intelligent Automation to Maximise Acquisition & Engagement How machines can help connect and identify customer needs and white spaces
- Role of intelligence automation in acquiring consumers
- How can intelligent automation help develop products that are actually of true value to customers?
- How can you price these products/services?
- Distribution and sales processes that maximise customer interaction - chat bots, portals, other
- Customer and policy servicing, SLA levels and new benchmarks
- Partnering with technology providers/startups: with whom and on what basis?
- Success and failures cases from in & out of the insurance market: what is working, what is not, and what are the lessons?
Chair:
David Clamp, Founder & Managing Director, Merlin Digital Consulting Ltd
Panellists include:
Neeraj Maheshwari, Head Micro Insurance, Emerging Consumers - Africa, Allianz Africa
Dan Mines, Head of Digital Transformation, Admiral Group Plc
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| 11:20 AM - 12:10 PM | How Can Intelligent Automation Support Intelligent Claims Decisions? Using intelligent automation to report claims, capture damage, audit the system, minimise fraud, and enhance the customer experience
- Practical applications and impact of intelligent automation on the overall claims management process
- Claims notification, assessment, customer interaction/confirmation, payments, renewals, cancellations, settlements - how ‘touchless, no-human’ intervention/automated claims can significantly reduce processing times and quality
- How can AI-powered claims prevent and detect fraudulent claims?
- What new risks and opportunities will intelligent automation bring to the claims management process?
- How can intelligent automation assist claim resolution/fix a claim?
- Failures, lessons learned, and real impact-generating success cases studies
- Expectations around what’s around the corner to discover
Chair:
Karen Foreman, Senior Consultant, Merlin Digital Consulting Ltd
Panellists:
Elena Rasa, Chief Underwriting Officer, Zurich
Mario Ricco, Global Chief Claims Officer, Generali
Mark Southern, Commercial Director, Western Provident Association |
| 12:10 PM - 1:15 PM | Networking Lunch Visit to Exhibition/Demo Area
Exploring new technologies, products and processes |
| 1:15 PM - 2:05 PM | How Best to Leverage Intelligent Automation in Underwriting Processes Enabling underwriters to assess new applications and analyse claims much faster
- How can artificial automation improve underwriting quality?
- What additional risks can you underwrite because of new technology?
- How can artificial automation facilitate the underwriting process?
- Using bots to scan a customer’s social profile to gather information and find trends and patterns
- Utilising intelligent automation to more accurately predict each customer’s risk
- Using the resulting information as a data-driven basis for claim assessment
Chair:
Simon Gregson, Former CIO, Novae
Panellists:
Sudaman T M, Chief Data Officer, Allianz BeNeLux
Minh Tran, Managing Partner and Founder, Insurtech Capital
Emma Kirby-Kidd, Process Automation Lead, Ageas
Dan Bishop, Head of Pricing, Hiscox UK & Ireland |
| 2:05 PM - 2:35 PM | Digital Trust - Intelligent Automation is Here to Stay - What About Security? - Managing digital / intelligent automation related risks in your organisation
- Emerging digital security risks from intelligent automation - AI, machine learning, RPA, IoT, Blockchain, ...
- Developing your digital security strategy to thoroughly cover intelligent automation related risks
- Innovative security risk tools and processes
Stefan Van Gansbeke, CISO/Director Risk, Security & Legal, CM/MC |
| 2:35 PM - 3:25 PM | Blockchain and Smart Contract Automation Refining the use of blockchain-based smart contracts
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What are blockchain-based smart contracts?
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Obstacles to legal and business process transformation & commercialising at scale
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Private blockchains, public, or both?
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How can smart contracts automate digital business?
Ken Marke, Director for Strategy and Business Development, Ageas Group; Chief Marketing Officer, B3i
Magdalena Ramada Sarasola, Senior Economist, Willis Towers Watson
Walid Al Saqqaf, Founder, Insureblocks, In House Entrepreneur, Blockchain Evangelist, Beazley
Laurent Sabatie, Co-Founder, Skyline Partners |
| 3:25 PM - 3:55 PM | Coffee Break & Networking
Visit to Exhibition/Demo Area
Exploring new technologies, products and processes
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| 3:55 PM - 4:45 PM | Building an Industry Ecosystem for the Future: Moving Beyond Competition & Devising a Common Working Platform - Facilitating relationship-building between brokers, insurers, reinsurers & insurtech
- Should insurers share claims data to make their systems more accurate?
- How intelligent automation can facilitate the sharing of confidential information securely; and align versions of a common ‘truth’
- How and why is intelligent automation a focus for insurtech startups and global investors
- Creating a common platform to jointly work towards innovation
Chair:
Gary Nuttall, Managing Director, Distlytics
Panellists:
Ranvir Saggu, CEO, Blocksure
Ingrid Woodward, Head of Claims Excellence, Zurich
Tim Attia, Co-Founder, Slice Insurance |
| 4:45 PM - 5:35 PM | Data Analytics and Automation for the New ‘Digital’ Insurance Era - What Lies Ahead?
Creating performance and productivity opportunities for the future insurance enterprise
- Innovations in data analytics and automation - moving from mere pattern recognition to true predictive analytics
- Practical impact of automated data analytics' business intelligence on innovation; customer centricity; claims processing; operational efficiency; risk selection; underwriting pricing; and claim processing
- Looking ahead - what does automated analytics mean for the future of the insurance sector?
Chair:
Todd Rissel, CEO, e2Value
Panellists:
Torquil McLusky, Managing Director, Pulse Insurance
David Schick, Group COO, Aspen
Norbert Eschle, Enterprise Data Architect, Direct Line Group
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| 5:35 PM - 5:40 PM | Chair's Closing Remarks |